Disabled policy
KOKO is keen to promote equality of opportunity for disabled people and to take the necessary steps to meet disabled people’s needs.
This guide is designed to inform everybody who comes to KOKO what we can offer customers who may have particular needs.
Bookings & Ticketing
We do not have allocated disabled tickets. We do not have “disabled area” tickets. Tickets must be bought in the same way as non disabled people. Once a person has bought a ticket we can provide them an allocated space in the disabled area. If the event is sold out we cannot sell extra tickets.
Prior to purchase or arriving please contact:
Mike Hamer Operations manager 0870 4325527 (10:30am to 5pm) mike@koko.uk.com
Personal Assistant Ticketing Scheme
People with accessibility needs may need to have someone with them. We offer a 2 for 1 Ticket Policy for personal assistants. This arrangement is made through the venue and not the ticketing agencies.
Aside from this we do not offer a reduced rate ticket price. The service we offer is of equal quality to both disabled and non disabled people so a discount is not necessary.
Access
Getting to KOKO
There are single yellow lines located around KOKO on Crowndale Road and Bayham Street. Disabled Badge holders can park here.
Mornington Crescent Tube Station is directly across the road from KOKO. Camden Town is 1.1 miles from KOKO. Please visit tfl.gov.uk for further information on London Public Transport
Into KOKO
There is ramp access into the venue via the doors on the left hand side as you look at the building. The ramps are removable and put in place immediately by security when needed. Disabled people are offered priority entry (queue jumping!)
Inside KOKO
The disabled area is located underneath the Royal Box on the Balcony level. Once inside there are no steps and there is easy access to the disabled area. There are great site lines to the stage.
Smoking
The smoking area is located outside the front doors. If a person using a wheelchair wants to go outside to smoke, security will put the ramps in place when needed.
In house Taxi Service
Please note our in-house taxi company does not have wheelchair accessible vehicles. However we can book a taxi in advance if you let us know your requirements.
Accessibility for performers
The stage is directly accessible from the outside via a ramp through the Fire exit. As yet there is no disabled toilet backstage.
Services and facilities
Accessible Toilet
This is located next to the disabled area. It has a code to get into it which will be issued to the customer on the night.
Accessible Bar
We do not have an accessible bar however we will provide a bartender if required.
Induction Loop
KOKO has induction loops in our Box Office, in the Foyer, and in the auditorium. For more information please speak to a manager.
Large Groups
We try and accommodate everyone’s requirements. If someone has accessibility needs and is with a large group of people we will try and keep the group together however it may not be in the designated disabled area. Large groups are strongly encouraged to call in advance to make arrangements.
Evacuation Policy
All our security are trained to know how to look after disabled customers in case of emergency. We do not have a specific emergency or refuge point but disabled customers are asked when they enter the building to remain in the disabled area in case of emergency. Every disabled person is allocated a member of security when they arrive who is to go to their aid if we need to evacuate.
Blind and Hearing Impaired customers
Blind customers are more than welcome to use the disabled area if they would like to. As well as offering an induction loop, deaf or hard of hearing customers are also more than welcome to stand at the front of the gig and security are aware of this. We also welcome phone calls via text relay on 0870 4325527